FAQs
What are the shipping times for your products?
Orders are generally shipped within 1-2 days working days following receipt. Once your order is on its way to you, you will receive a separate shipping confirmation email.
Please take note of the following delivery times:
- Delivery in Belgium: 1-2 working days*.
- Delivery to neighboring countries: 2-5 working days*.
- Delivery in the rest of Europe + USA: 5-15 working days*.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Marche-en-Famenne , Belgium .
Do you provide product tracking/tracking information?
Yes, wait 3 days after your order and ask us via email at info@ygregworldwide.com
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to email: info@ygregworldwide.com and we will send you a similar replacement item as soon as possible. (Within the limits of available stock)
Where are you located?
We are located in Marche-en-Famenne in Belgium.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about tracking it, please contact us by email at info@ygregworldwide.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our return policy.